Returns and refunds
Key information
- You have 30 days to initiate your return
- Up to 10 days to process refunds
- Restocking fee is $15
- To obtain the return address, contact customer service
Return Policy
You may return your order for any reason within 30 days of receipt. Please make sure the item is unopened, undamaged and in its original packaging.
Return Shipping Costs
Customers are responsible for return shipping costs. The restocking fee is $15
Returning a package
You can return or exchange your purchase within 30 days of receipt. Please reach out to us at customerservice@killcliff.com to let us know if you would like to initiate a return or exchange. We will quickly provide you with our return form.
Damaged or Faulty Products
If you receive a damaged or faulty product, please reach out to our customer service team and email a photo of the issue to customerservice@killcliff.com. We will quickly assist you in resolving the problem.
Refund Duration
We aim to handle returns swiftly. Upon receiving your return, we will process it within 10 business days.
If you need more information, you can probably find the answer on the FAQ page right here, or you can contact us at the phone number or email below.
Phone number: +1 8339420363
E-mail: customerservice@killcliff.com
Address:
Kill Cliff LLC
199 Armour Drive NE, Suite D, Atlanta, GA, 30324, USA
Business hours:
Mon-Fri 8 am - 5 pm EST (New York)
Company number: 20049722